Frequently Asked Questions
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through our courier partner’s website.
We offer free standard shipping on all over the UK
Shipping (UK): Orders typically arrive within 3-5 business days.
We offer a 7 day return policy for all products. If you are not completely satisfied with your purchase, you can return your watch within 7 days of delivery for a full refund or exchange.
Please ensure the item is returned in its original, unused condition, with all packaging and tags intact.
To initiate a return or exchange, please contact our customer service team at
aureuswatches@outlook.com. Be sure to include your order number and reason for return.We will provide you with instructions on how to proceed.
We offer a 6-month warranty on all of our watches. This warranty covers defects in material or workmanship. It does not cover damage caused by accidents, misuse, or unauthorised repairs.
Warranty exclusions:
- Scratches, dents, or damage caused by normal wear and tear.
- Damage from exposure to water
- Battery replacements.
Proper care and maintenance will ensure your watch lasts for years to come. Here are a few tips to keep your Aureus Watch in excellent condition:
Keep it clean: Wipe the watch regularly with a soft cloth to remove dirt or dust. If the
watch is exposed to moisture, dry it immediately with a soft, dry cloth.
Water Resistance: If your watch is water-resistant, make sure the crown is fully
screwed down to prevent water from entering. Avoid wearing the watch while
swimming or showering unless it is explicitly rated for those activities.
Storage: When not in use, store your watch in a cool, dry place away from direct
sunlight. For automatic watches, consider using a watch winder to keep the movement
running if you don't wear it often.
Yes, most of our watches come with adjustable straps. If you need to adjust the size of the watch band, you can do so by removing or adding links to the bracelet. All our watches will come with an adjustable tool
Absolutely! Our watches make the perfect gift. When you place an order, simply provide the recipient's shipping address, just leave a note saying it’s a gift we’ll take care of the rest.
If you have any further questions or need assistance with your order, feel free to reach out to us at aureuswatches@outlook.com. We aim to respond to all inquiries within 24 hours.